Business Choice Awards 2022: Laptops and Desktops
It may be a mobile globe, merely in the cubicles and offices and warehouses, the PC continues to rein supreme as the the primary fashion of getting things washed for worker-drones and management.
Thus nosotros always ask, when surveying PCMag readers about their PCs, how they experience about the laptops and desktops they're using at their place of business. Unsurprisingly, the scores tend to be a little lower for fifty-fifty the near dear of work PCs—but that's what happens when the boss picks an employee'south tools.
The results below reverberate the exact brands of laptop and desktop PCs readers feel provide the best overall experience for piece of work, with some drill-downs to their reliability, if they required tech support or repairs (and how well those experiences went, if applicable), plus the likelihood that they'd recommend the same brand of PC to a colleague. Read on for the occasionally surprising conclusions.
You can be part of Business Choice! Sign up for the Readers' Option Survey mailing list to receive invitations in the time to come.
Looking for an proficient opinion on the best laptops and desktops? Read The 10 All-time Business Laptops of 2022 and The x Best Business Desktops.
Laptops for Work
Apple's laptops, currently the MacBook, the light MacBook Air and powerhouse MacBook Pro, make up the models PCMag readers consider the very all-time laptops to have for work use. Apple tree as a make earns a 9.0 score for overall satisfaction (on a scale of 0 to x, with 10 as the best). That rating is well within what is typical for Apple in our Readers' Pick awards.
Dear for Apple laptops as well led to the loftier score for likelihood to be recommended (8.ix). We use those numbers to decide the Net Promoter Score (read about it in our methodology beneath); Apple's NPS here of 65 percent isn't the highest we've ever seen the visitor earn, simply certainly beats the immediate competition among business laptops.
In fact, Apple has been a year-subsequently-year consequent winner whenever we ask virtually work PCs. This time, Apple had the high score in every work category except ane: 13 percent of Apple's piece of work laptop users needed tech support; Asus beat out information technology at 10 percent.
All the same, Apple isn't alone. Nosotros've also awarded the Business organization Choice award for laptops to some other company, the ane that got the highest overall score among makers of notebook computers that run Windows Bone—and it'south none other than Microsoft. It made a large splash in this area with its laptop-replacing hybrid tablets in the Surface line; terminal yr the splash emptied the pool when Microsoft introduced the Surface Book, our first-always Editors' Option for a laptop with detachable screen that turns into a tablet.
Readers granted Microsoft a total 8.7 score overall. Its numbers typically trail slightly behind Apple tree with the exception of devices that needed tech support. Microsoft'southward hardware needed a set up with 23 percent of users, the highest number we saw in that category. Of particular annotation is Microsoft's score of 8.eight for ease of setup. That'southward not a rating many would necessarily expect to see regarding Windows systems, but equally Apple tends to prove, it helps if the Os and the hardware come from the same source.
Other highlights among piece of work PCs: As stated above, Asus had the all-time score when it came to users needing tech support. Asus also had an excellent reliability score of eight.8, besting fifty-fifty Microsoft's 8.6. Last identify HP and Toshiba did okay in the area of repairs needed, tying Apple at 9 percentage.
See all of our survey results for Business Laptops.
WINNERS: Concern LAPTOPS
Apple
Information technology will come up as no surprise to long-time readers of PCMag surveys that Apple is the most dear PC brand, even in the world of business. Known for being the powerhouse backside multimedia cosmos, it's probably no wonder. Apple's business concern laptop scores, with few exceptions, just tin can't be beat.
Microsoft
Microsoft's ready to have on both the dwelling and the workplace with the Surface line. Readers using it at work decreed that Microsoft'south hardware—coupled with the and so-far well-liked Windows x—is a winner. Managers who want to make the staff happy should be buying Microsoft's hybrid laptop/tablets.
Desktops for Work
When it comes to the quality of the desktop PCs used in the workplace, Apple stands alone.
In fact, while Apple tree's overall score of nine.0 for desktops similar the iMacs or Mac Pro is equal to that of its laptops, the desktops had a slight edge when information technology comes to likelihood to be recommended, scoring an 8.0 (laptops were at 8.9) and a 9.3 for reliability (laptops were at nine.ii).
The other desktop makers that made the cut in these results—HP, Lenovo, and Dell, all with Windows-based systems for sale—didn't mensurate up. At all. HP is the side by side highest-scoring desktop maker, but its overall score of 7.seven doesn't put information technology in the same class as Apple's work desktops. The only area whatsoever of them shell Apple was in the percent of repairs needed. Apple's 14 percentage was college than the 10 percentage earned past HP and Dell; Lenovo was all-time in the category with just half dozen percentage of its business desktops needing a ready. It says a lot about brand loyalty when Apple's computers demand that much help from repair shops, yet still the Macs beat out the competition in all other measures.
See all of our survey results for Business concern Desktop PCs.
WINNERS: BUSINESS DESKTOP PCS
Apple
Cupertino's well-nigh famous company continues to crush information technology when it comes to being the favorite amid PCMag readers using computers, fifty-fifty at the workplace. Apple's scores, especially overall, for reliability, and likelihood to be recommended, are astronomically higher than the competition in the office desktops category.
Methodology
For the 2022 Business organization Selection series, we emailed survey invitations to PCMag.com community members, specifically subscribers to our Readers' Choice Survey mailing list. This survey was hosted by Equation Research, which also performs our data collection. This survey was in the field from January four through January 25, 2022. Each person who completed the survey was entered into a drawing to win a $350 Amazon Gift Card.
Respondents were asked to rate their business PCs. They were asked multiple questions about their overall satisfaction every bit well as experiences with technical support within the past 12 months.
Because the goal of the survey is to understand how the laptops and desktops compare to i another and not how one respondent's experience compares to another'due south, nosotros apply the average of the PC's manufacturer'due south rating, non the average of every respondent'due south rating. In all cases, the overall ratings are not based on averages of other scores in the tabular array; they are based on answers to the question, "Overall, how satisfied are you with your laptop or desktop for work?"
Scores not represented as a percentage are on a calibration of 0 to 10 where 10 is the all-time.
Cyberspace Promoter Scores are based on the concept introduced by Fred Reichheld in his 2006 best seller, The Ultimate Question, that no other question tin better ascertain the loyalty of a company's customers than "how likely is information technology that you would recommend this company to a friend or colleague?" This measure of make loyalty is calculated by taking the pct of respondents who answered nine or 10 (promoters) and subtracting the percentage who answered 0 through six (detractors).
If you would like to participate in PCMag's regular surveys and to be eligible for our monthly sweepstakes promotion, please sign up today.
Thanks to Ben Gottesman for his contributions to this story.
This article originally appeared on PCMag.com.
About Eric Griffith
Source: https://sea.pcmag.com/apple-macbook-12-inch-2015/10282/business-choice-awards-2016-laptops-and-desktops
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